Quote:Mark,
I'll put more thought into how I post in the future. Thanks for the tip. I want to see Lantica portrayed in the best light possible.
Ps. Should I modify my post subjects with the words "Resolved"?
Steve
Not really necessary. Post as you would post. No need to ever revise. If Sesame becomes a big success, I would love to hear someone say that it was because we are as open and connected to our users as we could possibly be.
We've certainly seen that different users like to communicate with us in different ways. Some prefer the forum. Others call tech support. Some only talk to customer service. Still others only contact us at the User's Conference. Some, of course, don't talk to us at all.
I would rather have a few "bad" postings than be out-of-touch. The absolute worst is when someone has been hitting their head against some problem for days, telling no one, getting angrier with Sesame and Lantica - when a phone call, email, or forum post could've resolved their problem in minutes.
I believe that the period between the discontinuation of Q&A and the release of Sesame, allowed a lot of the communication channels, and even the "sense of community" to decay. We are doing our best to reestablish both. I certainly hope that the other forum members (the "lurkers") will see that the forum is an opportunity afforded by few other software companies. Most don't allow their developers to talk with customers at all. Some (one in particular) seem to have a problem with their developers talking to anyone at all.
To be too honest, we (the developers) set up this forum (in part), to give us a channel to the users that hasn't been filtered in any way. It isn't really fair. It has become clear that the forum posters are not especially representative of our users as a whole. But, because they post, they receive a "louder" voice.