The response to my problem:
Quote: This is fixed in 1.0.2.
Thank you very much.
I would like to repeat a request made on 12/29/03:
Quote:How about providing a Forum Topic named known problems, and provide details about workarounds/status? Read Only, maintained at your end. Create some type of status ranking and update status as known.
This is ridiculous to have to spend hours of time trying to use features that are known not to work! What other functions have problems? I am sure there are over 40 functions that I have not tried to use yet. I cannot continue to waste hours of time that I can never get back. And that waste could have been prevented.
Your honesty is commendable, you don't have to admit it is known, you could say thanks for pointing that out. I respect that, but I am also expecting you to look out for our interests as customers.
This is not a beta testing cycle. We have gone through almost 3 years of testing. This is a released purchased product and I think that we have a right to know what does not work.
I have been holding back many issues, trying not to be negative. I feel that responses to my observations are defensive and have become adversarial and so I have avoided asking questions. I want this forum to be a positive upbeat area for cooperation.
Being told that a problem is already known, and that it has been corrected in the next release does not help deliver products that are due or overdue already. And then there is no projected date for next release. There is no patch being offered until the next release is available. I have commitments to my clients and you are making your problems into my problems.
Many people are using Sesame for themselves, but there are others like myself who have planned on using Sesame to develop solutions for other end users. The tolerance level has to be lower by necessity.
Sorry, I am rambling.........back to the issue:
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I would like to see a list of know problems,
What are the workarounds?
You must have a list of what is being corrected in 1.0.2. This could be used as a minimum list of Know Issues. Each item could be categorized as a Fix to a Known Problem, an enhancement to an existing feature, or a new feature. You also have a list of items that will slip into the following release, and that is added to daily. Some of those are also Known Problems.
I have done everything I can to make this product a success, maintaining a loyalty to the Lantica staff, avoiding any public negative comments about the product, but I am highly frustrated at the moment. And I have already waited eight to calm down. My original posting was at 6am in the morning, up all night because I was trying to diagnose this specific issue and make it work for presentation today. (Now postponed till ?)
I was thinking of making a limited list myself by searching the forum and making a database of "Known Problems", creating a topic for this, and trying to maintain it. But I don't have time to do work that can be and should be done by others.
We don't need to know about planned enhancements or new features, just need to know how we can use our time more effectively.
I apologize in advance if anyone at Lantica is offended. At this point I am just venting, so more defensive comments are not needed. I would just like to see a real list of Known Problems that is maintained.
Lots of ways to do this:
1. Make a Sesame application on the WebSite that we can browse.
2. Make a Sesame application available that we can download. Post a notice when it is updated.
3. Or send as attachment to those who request to be on the mailing.
4. As a minimum, provide something on this site that we can read and monitor.
Thanks for listening. (Maybe tomorrow will be a better day).